Opening service ticket, historical ticketing, access to customers, Knowledge Base, manage your team and consultations with simplicity and agility!.
Features:
• Customer Portal, Operators, Not Customers and Tracking
• Languages selection (Portuguese, English and Spanish)
• Templates Enrollment E-mail
• Registration of standardized Messages
• Graphic Panel called classes
• Knowledge Base
• Transfer of calls between operators
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Preview of features for next version:
• Called rating based on ITIL V3
• Group Structure Solvers
• Ticket Classification by type of service
• Tickets rating by Nature, competence and Called Topic
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LEASE
Web application for Lease Management ...
Telecom
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Audit
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HelpDesk
Web application for HelpDesk Management
Projects
Web Application for Project Management...
CUSTOM DESIGN
We develop the solution according to your needs...
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